Repairs, warranty and AMC
Warranty, AMC and repair tracking for every asset
Know when a warranty or an annual maintenance contract ends before the vendor quotes you full price. When something breaks, the report, the repair and the bill all sit on the asset’s record.
- Warranty and AMC end dates
- Weekly email before they end
- Repair cost per asset
Issues
Reported by employees
One inbox for every office
- ISS-0087 · Screen crackedDell Latitude 5440 · Priya Sharma · photoDamaged
- ISS-0086 · Battery drainsHP EliteBook 840 · Arjun MehtaIn repair
- ISS-0085 · Phone lost in cabiPhone 13 · Karan ShahLost
Example data
The AMC lapsed in January. Nobody noticed until the printer died.
Warranty dates live in the invoice PDF, AMC dates in an email from the vendor, and repair costs in the accounts. So nobody can say which laptops are still under warranty, or whether the one that keeps breaking is worth fixing again.
Warranty and AMC dates on the asset
Every asset has a warranty end date, filled in from the model or the purchase bill. Record an AMC with its provider and end date too. Filter AMC ends in 30 days, and the weekly email lists contracts and warranties that are ending soon.
- Warranty from the model or bill
- AMC provider and end date
- “Ends in 30 days” filter
- Weekly email of what is ending
Inventory
AMC ends in 30 days
Also in the weekly email
- HP LaserJet M428AMC with Ace Systems · ends 12 Mar18 days
- Epson projector EB-X51AMC with Vision AV · ends 20 Mar26 days
- APC UPS 3 kVAAMC with PowerCare · ends 29 Mar28 days
One inbox for every problem
Employees report a fault, damage (with a photo), a loss or a theft on the item they hold. IT moves each one from open to in progress to resolved, and the note on Resolve is emailed to the employee.
- Reported from My assets
- Photo required for damage
- Open, in progress, resolved
- Employee emailed at every step
Repairs that keep custody
Send for repair marks the asset Under maintenance while the person keeps it on record, so nobody loses track of whose laptop is at the service centre. Repair finished puts it back. A repair bill linked to the asset adds to its repair spend.
- Under maintenance during repair
- Holder stays on record
- Repair bills linked to the asset
- Assets that keep breaking flagged
Returns, damage and the wipe checklist
When something comes back damaged, a photo is required and it goes straight to repair. Laptops, desktops, phones and tablets wait in quarantine until someone completes the wipe checklist: data wiped, accounts and MDM removed, locks removed, inspected.
- Photo for damaged returns
- Quarantine for devices
- Four-step wipe checklist
- Waiting wipes in the work queue
Return
Dell Latitude 5440
LAP-0142 · from Ravi Kulkarni
Wipe checklist Quarantine
- Data wiped or factory reset
- Company accounts, MDM and VPN removed
- Activation / Find My / BIOS locks removed
- Cleaned and physically checked
Back in stock for the next person once the checklist is done.
How it works
Three steps, no project plan
- 1
Bring in warranty dates
From your register import, the model catalog or the purchase bill.
- 2
Add your AMCs
Provider and end date on the printers, UPS units and projectors they cover.
- 3
Read the weekly email
It lists what is ending soon, so you renew or replace in time.
FAQ
Repairs, warranty and AMC: common questions
Can AssetVow track AMC (annual maintenance contract) renewals?+
Yes. Record the AMC provider and end date on each asset. Filter AMC ends in 30 days, and the weekly email lists contracts and warranties ending soon.
Where do warranty dates come from?+
From your import, the model you start an asset from, or the purchase bill that created it. You can edit them on the asset.
Who holds a laptop while it is at the service centre?+
The same person. Send for repair marks it Under maintenance but keeps the holder on record. Repair finished puts it back in use.
Can we see how much we spend on repairs?+
Yes. Repair bills linked to an asset add to its repair spend, and the spend report groups repairs by office, category, vendor or month.
More of AssetVow
It all works from the same register
Employee self-service
Employees see what they hold, request equipment and report a broken or lost device from their phone. IT gets one inbox.
Learn moreDashboard, reports and depreciation
What needs attention today, what you spent this financial year, and the book value of every asset on any date.
Learn moreGST bills and Tally
Purchase and repair bills with GST, approval rules, assets created on approval, and export to Tally or Zoho Books.
Learn moreFind out which warranties end this quarter
Import your register with warranty dates and get the first weekly email on Monday. Free for 30 days.